Privacy Policy

The Croatian Institute of Emergency Medicine (CIEM), Planinska 13, 10 000 Zagreb is a public health institution for performing emergency medicine and telemedicine activities in the Republic of Croatia.

Croatian Institute of Emergency Medicine (CIEM), a public healthcare institution for emergency medicine and telemedicine in the territory of the Republic of Croatia, with seat at Planinska 13, 10 000 Zagreb, is committed to the protection of your personal data and respects your privacy on all its websites on the hzhm.hr domain.

The Data Protection Officer’s details

The Data Protection Officer of this website and your personal data is CIEM. If you have any questions about this policy or any issues related to the collection, processing, and protection of your personal data, please contact the Data Protection Officer:

    • By telephone to: +3851 4677-390,
    • By fax to: +3851 4677-180,
    • By e-mail: info@hzhm.hr,
    • By mail to the following address: Croatian Institute of Emergency Medicine, Planinska 13, 10 000 Zagreb.

 

Purpose and legal basis for the processing of personal data

We collect and process personal data necessary to perform official tasks of the CIEM. The collected data is processed and stored transparently and securely in accordance with the laws and regulations applicable in the Republic of Croatia and the European Union / REGULATION (EU) 2016/679 OF the EUROPEAN PARLIAMENT and of the COUNCIL of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“the General Regulation”). These tasks and responsibilities are defined by the provisions of the General Regulation and the Act on the implementation of the General Regulation, which include:

    • Responding to inquiries received,
    • Providing expert opinions,
    • Addressing complaints and grievances submitted to us,
    • Responding to requests for access to information,
    • Fulfilling legal obligations in the implementation of projects financed by the European Union,
    • Collaborating with business partners and suppliers,
    • Employment at CIEM,
    • Participating in our training courses, lectures and project activities,
    • Keeping records of customer visits to CIEM,
    • The official website www.hzhm.hr uses so-called cookies –text files placed on the user’s computer by the web server, through which the Internet service provider (ISP) displays the webpage. Familiarise yourself with the Cookie Policy.

 

Your data protection rights

You have the right to access information regarding how your personal data is being processed, to withdraw your consent at any time, to correct or update your personal data to ensure its accuracy, to delete your personal data when it is no longer needed for the purposes mentioned above, to request the transfer of your personal data in a structured format, and to file an objection regarding its use to the CIEM at the following address Planinska 13, 10 000 Zagreb or via e-mail at info@hzhm.hr or to the competent authority.

 

The right to submit a complaint to the competent authority

You have the right to file a complaint directly to the competent supervisory authority at any time:

Croatian Personal Data Protection Agency

Address: Ulica grada Vukovara 54, 10 000 Zagreb

Phone: +385 (0)1 4609 000

Fax: +385 (0)1 4609 099

E-mail: azop@azop.hr

 

Sharing of personal data

We may transfer your personal data to information and communication solution providers who act as data processors. We have established agreements with these processors that regulate in detail how they handle personal data. They are not permitted to process your personal data without our explicit order, nor can they share it with unauthorized third parties.

CIEM distance education is conducted using the eTraining and MS Teams platforms. Since these platforms process your personal data, you can find more information in the eTraining Privacy Policy and the Security, Compliance, and Privacy Protection documentation for Microsoft Teams.

In certain circumstances, we have a legal obligation to transfer your personal data, which may include international data transfers. This obligation may arise from national or European Union regulations. When transferring personal data internationally, they will be carried out under applicable legal frameworks, including standard contractual clauses or other appropriate safeguards required by EU legislation.

 

Security of personal data

We take all the necessary technical and organisational safety measures in order to protect your personal data from their unauthorised or unlawful handling, as well as from accidental loss, alteration, unauthorized use, disclosure, inspection or access to data.

The data collected on our website is secured with a security certificate (SSL).

 

Period of retention of personal data

We process your personal data until the purpose of processing personal data is met. Once this purpose is no longer applicable, we will cease using your personal data, but they remain in our storage system for as long as we are legally required to retain archival materials.

 

Changes to the privacy policy

We regularly update the privacy policy to make it accurate and up-to-date, and we reserve the right to change its content if necessary. You will be promptly informed about all changes through our website in accordance with the principle of transparency.

This privacy statement was last amended on February 12, 2025.

 

Your consent

By using this website, you consent to this privacy policy, i.e. you explicitly agree for CIEM to collect and process your personal data and any other information obtained while providing its services, in accordance with legal regulations and for the purposes outlined in this policy. You also confirm that you are familiar with all relevant information about CIEM, its operations, and the services it provides.