Privacy Policy

The Croatian Institute of Emergency Medicine (CIEM), Planinska 13, 10 000 Zagreb is a public health institution for performing emergency medicine and telemedicine activities in the Republic of Croatia.

In our activity, we collect and process personal information of persons interested in our area of deception. The collected data are processed and kept in a transparent and safe manner, primarily by respecting your privacy and in accordance with the laws and regulations in the Republic of Croatia and the European Union. The Processing Manager of this web site and your personal information is The Croatian Institute of Emergency Medicine (CIEM), as prescribed by the law and regulations on personal data protection.


Data is collected directly via our e-mail address. The information you send us via e-mail, will be processed and stored so that we can contact you and respond to your inquiry. By contacting us directly by email, you guarantee that the information you have provided is accurate and that you fully comply with the provisions of our Privacy Policy and the conditions stated therein. To collect data via the Internet we use the https protocol and security certificate (SSL) to encrypt data between computers and servers. At the time of submitting your personal information, you agree to contact us and give us the right to include you in our database to provide the requested services and/or information. We consider this to be your explicit consent to contact you.


The information we collect directly via e-mail will be used to answer your inquiry. Personal data is collected and processed only for certain and legitimate purposes and we do not process them further in a manner that is not in accordance with the purpose for which it was collected unless otherwise provided by law or on the basis of consent.


Your personal data protection rights are our first priority, so we will ensure that your data is processed only in a manner consistent with the purpose stated above. If this is necessary to meet this purpose, the access to your personal data will have: Certified Workers of The Croatian Institute of Emergency Medicine (CIEM).

We use personal data only for legitimate actions and do not sell or share them with third parties except in cases where the legal state institutions request such information.


The collected data is stored and processed only as long as necessary for the realization of mutual cooperation and communication unless otherwise provided by law.


To ensure safe storage of your personal data we conduct technical and organizational measures, including the protection against unauthorized or illegal processing and from accidental loss, destruction or damage. Data collected through our website is protected by a security certificate (SSL). For data exchange personal data is being encrypted and thus protected from possible theft.


In order to facilitate browsing our web pages, our global network server uses cookies. It is about very small text files that the server places on a user's computer to track the selection of individual language variants of our pages, as well as when accessing parts of a page that require entering usernames and passwords. Cookies usually save your website settings, such as preferred language or similar settings. Later, when you open the same website again, the web browser sends back the cookies that belong to that page. This allows the page to display information tailored to your needs. Cookies can store a wide range of information, including a piece of personal information. This information can only be saved if you enable it - the website cannot access the information you have not provided and can not access other files on your computer. Cookies can not be used to run programs or set up viruses on your computer. Viewing our site is possible without the use of cookies if your web browser is set up like that. If you want to delete or disable cookies on your computer, you need to update your browser settings (for information about how to delete and disable cookies, go to your browser by selecting a menu). This website uses cookies to track statistical site visits for the purpose of obtaining the necessary page performance information and also uses a third-party service called Google Analytics. This website also uses cookies for the purpose of advertising product-services on the page itself, on the display networks, and through the use of re-marketing in Google Analytics. You can opt-out of Google Analytics for Display Advertising and adjust ads for the Google Display Network using the Ads Preferences Manager.

Detailed third-party information on this service, as well as the user's ability to regulate cookie settings that are necessary, are available at


You have the right to be informed about processing your personal information, withdrawing your consent at any time, correcting or supplementing your personal data to always be accurate, deleting your personal information when it is no longer needed for the above purposes, transferring your personal data in a structured form and filing a complaint to The Croatian Institute of Emergency Medicine (CIEM), Planinska 13, 10 000 Zagreb or at  or to the responsible state body.

By using this website, you explicitly consent to this privacy policy, respectively you expressly consent that The Croatian Institute of Emergency Medicine (CIEM), collects and continues to process your personal information, as well as any other information is aware of by providing their services in accordance with the legal regulations, all in accordance with the purpose defined in these rules. You also consent that you are acquainted with all relevant information about The Croatian Institute of Emergency Medicine (CIEM), as well as the services and it provides.


At any time you can appeal directly to the competent supervisory authority: Personal Data Protection Agency (AZOP), Martićeva 14, Zagreb, contact: +385 (0) 1 4609 999,,

I certify that I am familiar with all relevant information about The Croatian Institute of Emergency Medicine (CIEM),  and the services and products it provides.

I give explicit consent to The Croatian Institute of Emergency Medicine (CIEM), to collect and continue processing my personal information, as well as any other information they can find by providing their services in accordance with the legal regulations, all in accordance with the defined purpose.